Salesforce layoffs continue, employees from Sales and Customer Success teams impacted by fresh round

By Divyanshi Sharma: Earlier this year, Salesforce announced its decision to let go of 10 per cent of its workforce globally. The company’s decision impacted around 7,000 people worldwide and a lot was written about how the layoffs were carried out, in a 2-hour long video call. And now, Salesforce employees have been affected by the layoffs yet again and this time, people from Sales and Customer Success teams got the axe.

Salesforce fires more people

According to a report by Bloomberg, Salesforce employees from Sales and Customer Success teams based out of Ireland were told that they are being asked to leave. A spokesperson, as per the publication, said that these layoffs were to ensure that they have the right resources in place. The spokesperson added that this round of layoffs is separate from the layoffs announced in January. Around 50 employees have been on the receiving end of the layoffs as of now.

The Bloomberg report also added that Salesforce plans on reducing around 8,000 roles by the end of the fiscal year of 2024. When asked if other countries or divisions would see additional layoffs in future, the spokesperson denied to comment.

When Salesforce COO hinted at more layoffs

Salesforce COO Brian Millham, in March this year, had hinted at a fresh round of layoffs. It was also said that the company was changing things in order to boost efficiency and might be removing some middle managers and turn them into independent contributors.

Millham, in an interview with Bloomberg, had earlier hinted at a fresh round of layoffs that was in store for Salesforce employees. He said that Salesforce management might need to ‘change and reshape’ the company’s structure and if that happens, they will take the necessary steps to drive ‘efficiency’.

He said, “The structure of the organisation- if we feel like it needs to change and reshape – we are going to make those moves to drive the efficiencies.” He also told the publication that consultants Bain & Co were reviewing operations. However, they had not recommended anything yet.

Salesforce first round of layoffs

The first round of layoffs for Salesforce employees was announced by CEO Marc Benioff through a letter sent to employees.

The letter read, “The environment remains challenging and our customers are taking a more measured approach to their purchasing decisions. For those who will be leaving Salesforce, our priority is to fully support them, including by offering a generous package. In the U.S., affected employees will receive a minimum of nearly five months of pay, health insurance, career resources, and other benefits to help with their transition. Those outside the U.S. will receive a similar level of support, and our local processes will align with employment laws in each country.”

After this, in an interview with The New York Times, Benioff had revealed his way of dealing with the responsibility of firing people, which was a 10-day digital detox trip to his favourite place, French Polynesia.

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